Is your site secure?
When you place an order with LittleFrenchBoutique.com (Powered by StoresOnlinePro), you can rest assured that we are making every effort to protect your personal information. We have teamed with Verisign and SecurityMetrics and all of your order information including your card number and delivery address, are encrypted by our secure server software, and transmitted through the internet using Secure Sockets Layer (SSL) Technology.
See Security.What is SSL?
Secured Sockets Layer (SSL) is a protocol which transmits your communications over the internet in encrypted form. SSL ensures that the information is sent unchanged.
When is my credit card charged?
The order and payment information you provide will be sent electronically and processed immediately. Mailing charges (if applicable) will be included.
What forms of PAYMENT do you accept?
We accept MasterCard, Visa, Discover Card, Diners Club, and PayPal for online ordering.
Will you share my E-mail address with any other businesses?
Absolutely Not. We do not share or sell any customer emails or information. See our
Privacy Policy.
Do you accept COD payment for orders?
No, we do not take COD orders. We apologize for any inconvenience this may cause.
What about Sales Tax?
Sales tax will only be assessed for orders (to include processing and shipping) that are ordered within the lovely Commonwealth Of Virginia (5%). All other states are tax-exempt.
Do you have a minimum order ?
No. We accept orders of any size.
Do I need an account to browse or shop?
No. But if you Register with us, you will be able to...
- Access your account information to view or make changes.
- View past orders and check the status of current orders.
- Save time on your next order by not having to re-enter your billing/shipping information.
- Save items in your Wish List to be transferred to your cart when ready to purchase.
I forgot my password OR my password does not seem to work ?
Please note that the password you enter is CASE SENSITIVE. Meaning that if your password has upper and lower case characters they must be entered as such into the password entry box.
If you cannot remember your password, simply click on the "Forgot Password?" under the Password Box and follow the instructions.
How do I change my ...
- billing address?
- old email address to a new one?
- password?
Simply log in to your account and follow the instructions.
How can I place my order if I experience difficulties with your website?
If you should have any difficulties placing your order online, please give us a call @ 866-478-0258 and we will be happy to assist you or take your order over the phone.
What are your hours of operation?
Our hours of operation are: Mon-Fri, 9:00 AM - 05:00 PM Eastern Standard Time.
Do you have a physical store that we can visit ?
No, we do not have a retail store. In order to keep overhead low and merchandise costs even lower we have only an internet business with no show room.
Can I pick up my order in person?
Sorry, but we do not have a retail location.
How long will it take to receive my order?
Typically, we will ship the smaller orders out the next day :-). For larger orders, there may be a slight delay, depending on the product. If there is to be a delay, we will notify you as to the time frame you can expect with a request as to what your wishes are. We do what we can to avoid delays, but when we encounter them, we do our best to expedite the situation.
All good things are worth waiting for. Please understand that since the nature of some our products are hand crafted or hand sewn, they may take a bit of time to create. We complete the orders as quickly and efficiently as possible in the order that we receive them.
For more information, see our "
Delivery Time" on our policies page.
What is your Return Policy?
Our goal is for you to be completely satisfied with your purchase! We are confident that you will be happy with the quality of our products. However, if something is not as it should be, please let us know immediately! See our
Return Policy for more information.
Who do you ship through?
We primarily ship via the United States Postal Service, and for smaller orders we prefer to use Priority Mail. See our
Shipping Policies for more information.
How do I track my U.S.P.S. Orders?
You can track your package via the U.S.P.S. using your delivery tracking/confirmation number.
You can also check your order status by clicking "Order Status" in the LittleFrenchBoutique.com banner at the top of the website.
How will I get Tracking/Delivery Confirmation?
When your order is shipped, we will send you the U.S.P.S. delivery tracking/confirmation number via email.
See Confirmation.How much do you charge for shipping and handling?
There is No Delivery Fee on orders over $50 - Only a $7 flat fee if your order is under $50 to help cover Postage and Handling. For more information see
Shipping PoliciesDo you ship internationally?
We do not ship internationally at this time.
What happens if we get our product and it is damaged?
Let us know right away, and we will handle all the details for you (Please see details on our
Policies Page).
What kind of Lavender do you use?
We love to use a Lavandula Angustifolia, which has been grown in France. Lavandula Angustifolia, an "English" lavender with a bold yet sweet aroma, has been said to have the truest, sweetest frangrance among the lavenders. We are inclined to agree :-).
How fresh are your sachets?
We fill our sachets as we receive your orders. This ensures you get the freshest product possible. However, please be patient, as a backlog in orders can produce a slight wait.
Is your lavender allergy free?
Sorry. Products with aromatherapy features that are filled with herbs can cause irritation among people with plant allergies. With this in mind, please exercise caution when ever using lavender buds or rose petals.
Do you offer Whole Sale or Drop Shipping?
We are sorry, but at this time we do not offer Whole Sale or Drop Shipping.
Do you have a catalogue?
Can we purchase favor tags without purchasing Sachets?
We are so sorry, but at this time the favor tags are only intended to compliment our Sachets.
Can we purchase more than one style of favor tag?
No, because of the set up time for each tag style, there is only one(1) favor tag style per order.
If we purchase more than one color or type of sachet, can we still have the favor tags put on them?
Do we HAVE to have favor tags put on our sachets?
No. Simply do not request the favor tags during the checkout process.
Lets say we purchase 50 Ivory 3X4 Lavender Filled Organza Sachets, and we also purchase 25 Purple 3X4 Lavender Filled Organza Sachets, but we only want the favor tags on the Ivory 3X4 Lavender Filled Organza Sachets. How do we tell you what we want?
When you are filling out the favor tag information during the checkout process, simply enter how you want your order filled in the comments box.
How big are the Favor Tags?
The favor tags are sized to compliment the particular Sachets. They are approximately 1" x 2" for the Organza Sachets, slightly larger for the other sachets.
Dollars
